Send back to ASUS for (out-of-warranty?) serviceĢ. Otherwise, if you are not seeing the keyboard light flash at power-up it's some kind of hardware/bios related issue.ġ. Was it working before and do you know if your motherboard was ever replaced? Send me a PM at cl-Albert with your serial number if you want me to check into it. what are the best option too fix this issue? I have read some of the same issue, mine doesn't light up even at boot up. If anyone has any idea as to what I could do at this point, please let me know.My backlight key doesn't work quite sometime just doesn't bother to fix it, but now i want too. I feel as though I've exhausted all options just short of sending the laptop in for repairs, which is extremely inconvenient since I need it daily. Contacting Asus customer support didn't lead to any good results either. Even in the Windows Mobility Center there is no option to adjust the backlight of the keyboard.
The prompt for the level of lighting doesn't appear at all, so it isn't a matter of the backlight being burnt out. You would think that maybe the key itself isn't making contact on the motherboard, but I can enable caret browsing by using the key, so this isn't the issue.
All of the other hotkeys function properly, my only issue is with the F7 key. I press both F7 on its own as well as fn + F7 and nothing happens. The hotkey that pertains to the backlight is F7. I have uninstalled and reinstalled drivers, searched the system settings, played around in the device manager, and just recently completely wiped the hard drive and reinstalled Windows 10.Īfter the last step, the problem still persists. The keyboard's backlight used to work when I first got the laptop. Basically, I've done just about every possible troubleshooting step. I have had this issue for months now, and I don't remember whether or not it happened after I got the laptop back from a screen repair or after some type of Windows 10 update.
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